Workshop CSI Questionaire

“Please fill in all to help us improve our service standard and improve for you”

“What Vehicle Type did you Have with us”
“New JAC”
“New BAIC”
“Used Vehicle”

“Booking Process”
How easy was it to schedule your service appointment?

Was the service center accommodating to your preferred date and time?

“Service Reception”
How would you rate the professionalism and friendliness of the service reception staff?

Was the check-in process smooth and efficient?

“Communication”
How well were you kept informed about the status of your vehicle during the service?

Were the service options and costs clearly explained to you before any work was done?

“Quality of Service”
How would you rate the quality of the service performed on your vehicle?

Was your vehicle ready at the promised time?

“Facilities and Amenities”
How would you rate the cleanliness and comfort of the service center’s waiting area?

Were the available amenities (e.g., refreshments, Wi-Fi) satisfactory?

“Overall Satisfaction”
How satisfied are you with your overall experience at our service center?

Would you recommend our service center to others?

Do you have any additional comments or suggestions to help us improve our service?